Can you give us a teaser of your talk?
Creating Great Citizen Experiences - I am passionate about designing and delivering great customer experiences that are meaningful and drive value.
Technology will continue to drive increasingly personal experiences that deliver the right processes, with the right data, for the right person/entity, at the right time and place, in a secure way.
Tell us about what you are working on right now.
I currently serve as CIO for Financial and Professional Regulation at the State of Illinois, which governs community banks, financial institutions, real estate, cannabis, and professional licensing. The Department is one of the largest licensing bodies in Illinois, and regulates the largest number of state-chartered community banks and credit unions in the country. In this role, I am responsible for supporting revenue in B2B and B2C channels, driving technology strategy and investment, managing a portfolio of applications, delivering new service offerings, improving security and operations, and exploring innovation opportunities with emerging technologies.
What is your background?
I spent 20 years in the private sector in several technology consulting and operations roles, largely within the financial services and insurances industries. I joined State government two years ago in order to bring that experience to the public sector. Throughout that time, I've had the pleasure of doing interesting work, with great people, and I've grown both personally and professionally.
What should we look out for in the next 5 years?
Curated Experiences - Technology will continue to drive increasingly personal experiences that deliver the right processes, with the right data, for the right person/entity, at the right time and place, in a secure way.
Who is doing good work in your field?
The government technology team in British Columbia, Canada is doing some really interesting work with digital identity on the blockchain.
How do you hope Tulip will be different / better?
While this is my first time attending the Tulip Conference, I sense that the conference is attracting a really good group of thought leaders, which I anticipate will create ample opportunity to connect, share, collaborate, and learn. I also hope the conference delivers curated content that provides a depth that would be difficult to find elsewhere.